Find answers to common questions about our digital products, services, and policies. If you can't find what you're looking for, please contact our support team.
Products and Services
What types of digital products do you offer?
We offer a wide range of digital products including:
- Software applications and tools
- Business and consumer data lists
- Digital marketing tools
- Analytics and reporting software
- Custom software solutions
How do I know if your software is compatible with my system?
Each product page lists detailed system requirements, including:
- Operating system compatibility
- Minimum hardware requirements
- Required software dependencies
- Internet connectivity requirements
If you're unsure, please contact our support team before making a purchase.
Purchasing and Licensing
How do I purchase and download your products?
The purchase process is straightforward:
- Select your desired product
- Choose your license type
- Complete the secure checkout process
- Receive download instructions via email
- Download and install your product
What types of licenses do you offer?
We offer several license types:
- Single-user license
- Multi-user business license
- Enterprise-wide license
- Subscription-based licenses
- Custom licensing solutions
Technical Support
How do I get technical support?
We offer multiple support channels:
- Email support: hello@softonix.xyz
- Online documentation and user guides
- FAQ section (you're here!)
- Priority support for business customers
What is your response time for support requests?
Our typical response times are:
- Standard support: 24-48 hours
- Business support: 12-24 hours
- Priority support: 4-8 hours
- Emergency support: Available for enterprise customers
Payment and Refunds
What payment methods do you accept?
We accept various payment methods:
- Credit/Debit cards (Visa, MasterCard, American Express)
- PayPal
- Bank transfers (for business purchases)
- Purchase orders (for qualified organizations)
What is your refund policy?
Our refund policy for digital products is as follows:
- Refunds are considered if the product is non-functional
- Claims must be made within 24 hours of purchase
- Downloaded or accessed products are generally non-refundable
- Each case is reviewed individually
For complete details, please read our Refund Policy.
Data and Security
How do you ensure data security?
We take data security seriously and implement multiple measures:
- Secure SSL/TLS encryption for all transactions
- Regular security audits and updates
- Secure data storage and handling
- Compliance with data protection regulations
What happens to my data?
We handle your data according to our privacy policy:
- Data is collected only for necessary purposes
- We never sell personal information
- You can request data deletion
- We comply with GDPR and other privacy regulations
For more details, please read our Privacy Policy.