Last updated: 10-Dec-2023
Thank you for purchasing digital products from Softonix Global Solutions. We value your satisfaction and have established this refund policy to ensure clarity regarding our digital products and services.
Important Note: Due to the nature of digital products, once they are downloaded, accessed, or the license key is revealed, they generally cannot be returned for a refund. Please carefully review product descriptions and requirements before making a purchase.
Digital Products Covered
This refund policy applies to all digital products sold by Softonix, including:
- Software applications and tools
- Data lists and databases
- Digital downloads
- Software licenses
- Digital services
Refund Eligibility
Refunds may be considered under the following circumstances:
- The digital product is completely non-functional and cannot be accessed
- The purchase was made accidentally (proof required)
- The product was not delivered or accessible after purchase
- Duplicate charges occurred during the purchase process
Non-Refundable Situations
Refunds will not be issued in the following cases:
- After the digital product has been downloaded or accessed
- After the software license key has been revealed or activated
- If the product doesn't meet your specific needs but functions as described
- If you've changed your mind after purchase
- If you purchased the wrong product (please check compatibility and requirements before purchasing)
- If you claim you didn't use the product after downloading it
Refund Process
To request a refund:
- Contact our support team at hello@softonix.xyz within 24 hours of purchase
- Provide your order number and reason for the refund request
- Include any relevant information or error messages
- Wait for our team to review your request (typically within 2-3 business days)
Refund Timeframe
If your refund is approved:
- The refund will be processed within 5-7 business days
- The amount will be credited back to the original payment method
- Processing time may vary depending on your payment provider
Technical Support
Before requesting a refund due to technical issues, we encourage you to:
- Check our documentation and FAQs
- Contact our technical support team for assistance
- Review system requirements and compatibility information
Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any modifications indicates your acceptance of the updated policy.
Governing Law & Jurisdiction
This Refund Policy is governed by the laws of India. Any disputes arising from the use of this refund policy will fall under the exclusive jurisdiction of the competent courts in Hyderabad, Telangana.
For more information about our services and policies, please review our:
If you have any questions about this refund policy, please contact us at hello@softonix.xyz.